Electronic funds transfer and service delivery: a case study Bank of Africa Uganda
| dc.contributor.author | Rhoda, Sanyu K | |
| dc.date.accessioned | 2020-07-23T06:17:55Z | |
| dc.date.available | 2020-07-23T06:17:55Z | |
| dc.date.issued | 2011-07 | |
| dc.description | Research report submitted to the School of Business and Management in partial fulfillment of the requirements for the Award of a Degree in Business Administration of Kampala International University | en_US |
| dc.description.abstract | The study was conducted on Electronic funds transfer and its purpose was to establish the relationship between Electronic funds transfer and service delivery in Bank of Africa. The objectives were: a, To detennine the efficiency and effectiveness of electronic funds transfer.b,To detennine the level of service delivery.c,To determine whether electronic funds transfer has improved service delivery ai Bank of Africa . The study used cross sectional research designs. Data was obtained from primary and secondary sources using interview methods, direct observation, news papers, questionnaires, and other company documents. The data was later edited, coded and fed into the computer for analysis using staticaly program for social scientists (pspss).The relationship between the two variables of the study was established basing on person's rank. Findings on electronic funds transfer sysiem were that, the system is not efficiently and effectively used. This is basically due to low levels of sensitization. Findings on service delivery were that management is good enough in responding to customers complaints of system failures and congestions at specific periods of time. Findings on the relationship between the variables were that if EFT system was efficiently and effectively used would improve on the quality of service delivery. Finally, the recommendations on Electronic funds transfer are that management needs to be looked into and more feasible and permanent solutions to the effect are sought, so as to improve the level of service delivery. For the quality of service delive1y, management has to involve all the employees in customer care service, set up feedback table on the new system so as to easily solve the problem in time and also take precautions as it necessitates. Recommendations on the relationship are that management should clearly relate the variables to the clients. | en_US |
| dc.identifier.uri | http://hdl.handle.net/20.500.12306/10405 | |
| dc.language.iso | en | en_US |
| dc.publisher | Kampala International University, College of Economics and Management | en_US |
| dc.subject | Electronic | en_US |
| dc.subject | Funds | en_US |
| dc.subject | Service delivery | en_US |
| dc.subject | Africa Uganda | en_US |
| dc.title | Electronic funds transfer and service delivery: a case study Bank of Africa Uganda | en_US |
| dc.type | Other | en_US |