Masters Dissertations

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Evaluation of Solid Waste Generation in Garowe District Somalia
(0002) Abdimudalib Jamma Nour
Historically, waste management in Garowe District is marked by traditional practices driven by necessity rather than environmental consciousness. The escalating generation of solid waste in the district poses a pressing challenge. The aim of this study was to evaluate solid waste generation and management in the district. The study employed mixed methods with both quantitative and qualitative analyses. Questionnaires were administered to 388 households and interviews were conducted with 5 key informants. Results indicated food scraps as the major constitute of biodegradable waste generated in households, while plastics dominated the non-biodegradable waste stream. On average, each household generated not less than 1 kg per day, and municipal collection services only reach a portion of district residences. Existing waste management efforts focus primarily on collection and disposal with minimal infrastructure for material recovery, recycling, or composting. While most residents expressed willingness to separate organic waste, few households implement home composting due to knowledge gaps and space constraints. The findings reveal significant potential to sustainable waste management by reducing disposal volumes and introducing programs to divert organics and recyclables from dumping sites. Key recommendations include public education, enhancing source segregation, constructing composting and recycling facilities, and better integrating the informal recycling sector. The study provides important baseline data to inform integrated municipal solid waste management planning aligned with local needs while minimizing environmental and public health impacts.
Quality of work-life balance and employee performance in Kigali independent University
(Kampala International University,College of Humanities and Social Sciences, 210-09) Umubyeyi, Angel Ruzagiriza
In this study the researcher discussed about Quality of work —life and employee performance, case of Kigali Independent University and researcher attempted to assess the effect of quality of work-life balance on employee performance in that university, and this was verif~i true analysing the effects of flexible working hours on employee performance, to analyse the effect of dependent care initiatives on employee performance, to assess the influence of weliness program on employee performance, to determine the effect of reduced working hours on employee performance and to determine the effect of health and welfare on employee performance. The second chapter included discussions as to other related literature secondary sources were used for this purpose; they included books on Human resource and personnel management, journal and articles published both in print and online. The organisations documents (from human resource department) were also used to throw some light on issues pertaining to the university. Interviews and questionnaires were used to collect information and descriptive research help us with describing the characteristics of staff of Kigali Independent University, a sample size of 127 had been used to represent a total population of 187 employees that works in Kigali Independent University. Data are mainly primary and secondary data. Both qualitative and quantitative data analysis were used in analysing the data collected. Analysis and interpretation of findings revealed that there is a very strong relationship between quality of work life balance and employee performance, it revealed that there are consequence of unbalance between work and life at organizational level, family level and at individual level, bu
Impact of internal control systems on the petrol station inventory management in Uganda: a case study of Kampala Stations Operated by Petro Uganda Limited.
(Kampala International University, College of Economics, 2000-03) Ngeta Festus, John
The purpose of this study was to find out the impact of internal control systems on inventory management at Petro Uganda stations in Kampala district. The first objective was to establish the nature and scope of internal control system employed at Petro Uganda. The second objective was to examine the impact of internal controls on successful management of inventory at petro Uganda stations in Kampala district. The third objective was to assess the effectiveness of the existing internal control system at Petro Uganda stations in Kampala district. The design of the study was a case study with Petro Uganda limited used as an illustrative example. The population was 12 station managers and all the population was utilized for the study. The study found out that internal controls exist in Petro Uganda. However the study also established that if at least one or more elements of internal controls are weak or inexistent the whole process is jeopardized. It was confirmed that a weak internal control system provides opportunities for fraud, waste and negligence which negatively affect inventory management thus the profitability or success of an organization. At the end of the study, it was recommended that there is need to re-evaluate and review the existing policies at petro Uganda. It was also recommended that internal audits however frequent conducted should not be seen to replace the reporting element of internal control system.
Resolution of conflicts involving children: an evaluation of Nakuru law courts in Kenya;
(Kampala International University, College of Humanities and social sciences., 2000-10) Micheni Kagendo Wendy
In Kenya the enactment of the Children Act in 2001 was a milestone step towards resolution of Children-related disputes. The Children’s Act that was passed into law in March 2001 has several objectives. They include making provision for parental responsibility; adoption; fostering; maintenance and custody; guardianship; care and protection of children; to make provision or administration of children’s institutions and to give effect to the principles of the United Nations convention on the Rights of the Child (UNCRC) and the African Charter on the Rights and Welfare of the Child (ACRWC). In effect, it covers almost all areas one is likely to come into conflict situations involving children. The establishment of the Children’s court in particular took the whole issue of resolving children-related disputes to a new level. However while the objectives of the legislation were noble, the best interest of the child is yet to be addressed, at least from the perspective of judicial implementation of the Act. This research sought to evaluate the extent to which the courts have been effective in protecting children in conflict situations. The study concentrated in Nakuru Law courts which have both a High court and Magistrates Courts legally mandated to handle children cases. Nakuru was chosen as it represents both urban and rural set up and covers a wide geographical area. The researcher adopted a case study design and used both purposive and random sampling methods. Structured questionnaires were prepared and distributed to the respondents comprising ofjudicial employees, advocates and other members of the public attending the Nakuru Children courts. In a nutshell, the findings show among other things that the legislation is inadequate, with 87.2% of the respondents pointing out parental responsibility to be the most difficult area. The study also reveals that the court forum. It is necessary to be flexible when addressing serious family problems and also to uphold legal principles. This unfortunately presents a unique challenge to children’s courts and more so with regard to child protection. Generally, the approach to justice for youth differs from one jurisdiction to another. For instance, some states to adopt a welfare approach where offending children are directed to social services while others have a justice model whose aim is to punish children for their crimes through the criminal justice system. In other cases both approaches are combined; this happens in Sweden where the children with a high age of criminal responsibility are directed to social services while those above this age are prosecuted in an adult court (Goldson, 1999). In the US the youth court system directs children to be tried by the adult court. In Kenya, the legal framework supports Juvenile Courts although such courts are not really separate as Nairobi and Mombasa are the only cities that has a Juvenile Court presently. In the rest of the country, ordinary courts are turned into courts for children; Nyeri for example has two days in the week dedicated to children matters at the court. The current treatment of children in conflict with the law has oflen been reported to infringe upon the rights of children. Children’s courts are necessary in providing a legal framework for child protection intervention. Additionally it is through this court that children can be held accountable for their conduct by society and parents can also be accountable for raising children.
Perceptions of parents on gender differences in mathematics in secondary schools in Arua Municipality, Arua District, Uganda.
(Kampala International University, College of Education, Open and Distance Learning, 2003-11) Mundu, Mustafa; M.
Over the past two decades, women limited participation in science, technology and mathematics (SMT) courses in tertiary institutions have been a cause for a concern in Uganda. Women today, constitute over half of the world population. This research was designed to investigate the present situation of female participation in SMT in Arua Municipality, visa-a vis the effects of this limited participation on national development. Data for the study were obtained from a survey conducted in two Local Government Di\ ision Areas of Oil Rivcr and Ama Hill divisions, the west Nile region head quarters. Questionnaires, guided inte~iews and focus group discussions were among the methods used in soliciting for the data from the respondents. A total of 100 students, 40 parents and 50 teachers were successfully interviewed. The result obtained confirms the earlier assertion that female are underrepresented in SMT. It also showed that more than 70% of the parents, 66% of teachers and 76% of students accepted that there was gender disparity in SMT;socialization processes inculcated gender biases through the different roles and responsibilities assigned to girls and boys. A package of communication strategies are therefore recommended to encourage teachers and researchers to recognize prejudicial practices which may still disadvantage girls particularly within classrooms, even where policy and statistics suggest that equality has been achieved. Also, career guidance teachers should play a major role in showing girls how to choose subjects combination in high school which suits their aptitudes and, family members should encourage girls to take up scientific programs.
Spousal sexual violence and the rights of women in Central Region of Uganda
(Kampala International University, College of Humanities and Social Sciences, 2004-12) Babirye, Sarah; Violet, K
The prevalence of sexual violence in Uganda is a major concern, especially in the era of HIV/AIDS. According to the UDHS 2006 national figures, about 36 percent of women who have experienced sexual violence, the first experience of violence occurred at age 15-19. 18 percent was below the age of 15. Levels of sexual violence were highest in the Central Region of Uganda. The main objective of the study was to establish the determinants of sexual violence among women in the Central region of Uganda. The study was guided by specific objectives namely, to establish the woman's sociodemographic determinants of. sexual violence; to determine the extent to which the partner's alcohol consumption influences sexual violence among women; and to establish the extent to which a woman's economic status influences the occurrence of sexual violence. The research was based on the Uganda Demographic Health Survey data of 2006. The data were analyzed using STATA (9.0). Analysis was done using 3 levels, univariate; bivariate and multivariate. Results of the analysis at bivariate analysis revealed that, there is a significant relationship between a woman's education level and a man's alcohol consumption. At multivariate level, woman's education level and the man's alcohol abuse were the variables that emerged to have a significant influence on sexual violence in Central Uganda. Prevalence of sexual violence is lower among the currently divorced/separated, 44 percent of women who have experienced sexual violence experienced it at the hands of a current husband or partner, while 22 percent experienced it by a former partner. The likelihood of experiencing sexual violence decreases with a woman's educational attainment, and it is higher among women in the middle income index than those in the lowest and highest indices. Therefore, the study recommends that for control on sexual violence, efforts should be placed on formal education of people about dangers of sexual violence and regulation of alcohol and local brew consumption and putting in place measures to enforce the law on sexual abuse in Uganda and particularly the Central region. viii
The impact of total reward system in attracting and retaining employees :An Assessment of Rewards Management system at CRDB Bank Limited
(Kampala International University. School of Postgraduate Studies and Research, 2006) Mikenze, Daniel James
Total Reward approach is the reward management concept that has been used by a number of firms in developed countries to attract motivates and retains competent employees, (Gilbert, 2005). Total reward approach incorporates all elements perceived by employees as reward for their knowledge, skills, time and effort committed to job and the firm at large, (WorldatWork, 2006). fn search of facts about reward management in Tanzanian commercial Banking industry CRDB Bank was applied as illustrative example, the questions that guide of this research included; what are the critical success factors that influence the implementation of Total Reward Approach in the CRDB bank? Will the implementation of Total Reward Approach enable the CRDB bank to achieve its human resource policy of retaining competent employees? Can Total Reward Approach enable the CRDB Bank an advantage to attract tafents from the fabor market? rn pursuance of this research Semi Structured interview and questionnaire were administered to Senior management and line employees respectively. In addition, inductive based analysis of qualitative data and statistical treatment remain the basis on which the findings are derived. The analysis has established that, CRDB Bank LTD reward system does not have a balance between financial and non financial rewards. The current CRDB Bank reward system therefore present a gap that does not give the company a long term advantage in attracting and retaining competent employees. A Total reward models takes considerations and strike a balance between financial and non financial reward and thus enables the organization to achieve its HR objectives. In reference to the research findings, I advocate CRDB Bank LTD to develop and implement Total Reward model that will incorporate employees concerns, strike a balance between financial and non financial rew
The role of NGOs in HIV/ AIDS prevention and care among the residents of Makindye division, Kampala district. a case study of action aid international, Uganda
(2006) Edabu, Paul
A web-based system for providing HIV information in Uganda
(Kampala International University ,College of computer and information technology, 2006-02) Henry, Ssebunya
Information and technology are ever-changing characteristics of the world in which we live. This study set out to produce an information system to give a single point of access through a web interface for HIV information. The system development and implementation sought to achieve the following objectives, to develop a web-based Information system to provide comprehensive HIV information, to assess the role of Open Source Software in developing HIV Information System, Provision for downloadable hypermedia information in audio format (podcast) and video format (webcast), To develop a web portal that enhances interactivity between stakeholders of HIV/AIDS Information System. and affordability is another objective for this project, where, some one will just pay a small fee in the café, in order to get some HIV information. The questions that guided the study were as follows; Is there any existing webbased information systems providing HIV information? How easy can H/V information be obtained or accessed? The study covered HIV non-government organizations (NGOs), schools and the general public in Uganda. Since HIV/AIDS is independent of age, this project focused on age brackets of 13 years+, given the fact that, at that age, people knew how to read, and could use the computer. The study utilized website usability evaluation methods to determine if their websites are useful and usable. And if they were not, how to make them as such? How to improve their usability? To assess website usability, HIV NGO’s refer to various evaluation methods that help in assessing it. There are several evaluation methods to estimate website usability, from simple questionnaires to user testing. In the findings of the study, the study achieved the objective of developing a web-based Information System to provide comprehensive HIV information. It also achieved the objective of accessing the impact of Open Source Software on the prevalence of HIV in developing countries —case study is Uganda. The study further achieved the objective of Affordability is another objective for this project, where, someone will just pay a small fee in the café, in order to get some HIV information. The study recommends that to add high database functionalities and that to add more content.
An Investigation on Multiple Intelligences and Students Academic Performance at Kampala International University (A Case Study of Faculty of Education).
(Kampala International University, School of Education, 2006-04) Kiggundu, Zaharah Faridah
Today one of the factors affecting students learning abilities in institutions of higher learning in Africa is that of the rigid curriculum. Particularly, poor teaching methods, poor learning environment and rigid curriculum among others have ignored students’ multiple intelligences since the colonial era in Africa. Since then, the Ministry of Education and Sports in Uganda has undergone difficult times, coupled by frequent changes in government policies which have still ignored the multiple intelligences of students in regard to Education. Of particular concern to this study is the different learning abilities of students in Universities a case of Kampala International University which due to the rigid curriculum has made multiple intelligences of students ignored for decades on end. Continually student’s intelligences have continued to remain isolated, ignored and unprotected leading to poor performances in Universities. In the context of the rigid curriculum, this study entitled An Investigation on Multiple Intelligences and students Academic Performance at Kampala International University, delves into an investigation of Students intelligences and their performance. The study was guided by a number of objectives. Particularly, the study determined the different kinds of intelligence, influence of multiple intelligences on students’ level of performance and the relationship between the levels of intelligences and students academic performance. A total of 400 students, were ,~JOiV~ /~ ‘Ill %. xlv l~POSTGRADUATE f~ ~ .5/ 110 were considered for the study. The primary data was collected using a self administered questionnaire and secondary for literature review. Slovene’s formula was used to select the sample size determination of the respondents together with a cross sectional survey design and random sampling. The findings of the study reveled that; students were multiply intelligent; there are no significance differences in the types of multiple intelligences between males and females, that MI has no influence on student’s performance. There was no significant relationship between the multiple intelligences of students and individual students and their academic performance. The study recommended that lecturers and curriculum developers need to adopt a policy or instruction that favors the different intelligence of each student and teachers should make learning student-centered. Conclusion drawn indicated that poor performance of students may be affected by other factors other than multiple intelligences.
The role of personality in developing high performance teams case study: faculty of education: Kampala International University
(Kampala International University,College of Economics and Management, 2006-06) Kobusingye, Carol
is research analyses the role of personality on team development. It investigates the role of rsonality in team development using the personality temperaments identified by David Kiersey )84),explained using Myer Briggs 16 personality types. It further looked at these personalities line with team roles based on the Belbin team roles .The research identifies the different roles i personalities existing in the education department and their roles in the execution of tasks as II as in developing the education department as unit. ing a new method of management some managers have opted for piling up the existing ployees into different teams but sometimes these teams disappoint the organization and end up aking down. Basically one wonders ifthe right skills ofpeople have been put together and they ‘e failed to add up their knowledge and have results, what could be the problem. As a earcher therefore came up with a notion that if really personality could be taken into account ile forming these groups team development in all performing teams will be realized. research findings have come to make me believe that, there is a close relationship between sonality and team performance through out the developing stages of the team and that each sonality has a crucial role to play in each stage. In this case I’ve used Kiersey temperament ~lel to explain the different personalities and Belbin team roles model to discuss the different ~s played by personalities in the team development .My case study Education department: npala international university has come to prove that these roles and personalities actually do act on team development and that there is a close relationship between personalities and the s given in the development stages.
Corporate transformation as an enhancement of the marketing function An analysis of the Recovery Strategies in the Sports Industry with special interest to FUFA
(KIU. College of Economics and Management, 2006-08) Ssali, Mashood; Ssali, Mashood
Today the most intriguing issue affecting Business in Uganda and Africa as a whole is poor management which has led most their businesses their death beds. And after going into such a crisis most of them throw the blame to their marketing unit for failure to competitively market sell their business output, of particular concern to this study is the intriguing situation in federation of Uganda Football Association (FUFA) which has led the Federation into the hands of greedy Administrators as they continue to worsen the crisis situation for the whole football fraternity. In context to this crisis situation, this study entitled the CORPORATE transformation as an enhancement to the marketing function: An Analysis of the recovery strategies with special reference to fUI~4, addresses a practical business problem “Corporate Turnaround.” It offers practical guidelines for achieving industry Transformation, It purports to offer realistic plans for reframing corporate direction, restructuring the industry, revitalizing and renewing the enterprise and creating new markets. This study was driven by three objectives: Develop a theoretical framework in which we can be able to understand the relationship between corporate transformation and the market function, assess and analyse factors within the organization that may have an influence on the corporations transformation especially as related to the marketing function and provide practically applicable solution that can be used to overcome possible hurdles during the transformation. To achieve these objectives, the researcher sample 30 football personnel at FUFA house. In fact, the related findings to these objectives form the gist for proposed corporate transformation. In an effort to analyse the recovery strategies, the researcher employed an interview questionnaire. Informal interview schedules were also employed to supplement the questionnaire. The collected data is presented in cross tabular and descriptive forms and analysed statistically in order to decipher the findings.
The private sector and Labour conditions in Kampala district (Uganda)
(Kampala international international: College of Economics and Management, 2006-08) Wilberforce, Tindyebwa
This study was carried out in Kampala district. It covered employment in the formal private sector organizations in various sectors ranging from educational, health to constructional services. The major objectives of this study was to examine the private sector development and its implication in determining the employment conditions under which the employees in the formal private sector organizations worked, the existing laws and regulations governing the working conditions in private sector organizations, the existing government interventions and also sought the effective policy recommendations for better employment conditions in the formal private sector Organizations The study employed both qualitative and quantitative approaches; the interview and a structured questionnaire were respectively used. The respondents in this study were both the employers and employees in the private sector organizations. Central Government officials were also interviewed. The formal private sector organizations included International Hospital Kampala, Top Hill Academy, Maganjo Grain Millers and ZZimwes Construction Company. This study was based on a theory that the private sector development has contributed greatly to increased employment opportunities particularly and economic development generally. Through this study I was able to realize that the structural adjustment policies/ programmes created and helped the growth of formal private sector organizations among other factors. It was also found out that although the private sector organizations have contributed remarkably in employment creation, the terms and conditions of work in these sectors still need a lot of improvement.
Beyond restructuring and corporate transformation: the case of Uganda broadcasting corporation
(Kampala International University, College of Economics and Management, 2006-08) Rutaro, Abas
This research study inspired by the concerns about the effects of global changes in the broadcasting industry and Uganda Broadcasting Corporation in particular, examines the problem of corporate decline and failure generally associated with a number of symptoms and causes. The search for a solution to this problem has lasted for many years and various models or approaches have been proliferated by many business thinkers and academicians to address the abundance of issues involved in the transformation of a corporation. This study examines one of the approaches; Restructuring and its many ramifications, and shows its rightful place and contribution to the business transformation process. In fact it shows that it is a one dimensional approach with a very legitimate contribution to superior performance. However, superior performance must be matched with the vision of the future in form of specific programs for market/ customer focus development and growth. To crown it all, the human resource element must be put at the Centre and recognized as a chief player in this game of business transformation. This study has shown that transformation is a multi-dimensional process consisting of four categories of change commonly referred to as; Reframing, Restructuring, Revitalization and Renewal. The study has further shown that the (biological) business transformation model encompasses all these vital links and is superior to all those models including restructuring which take a one-dimension journey. The results of the research process obtained from interviews and questionnaires demonstrate that although the current and past restructuring effmis of UBC are commendable, there are however, methodological weaknesses, especially in the mobilization arena of the refraining dimension. Specific interpretations and recommendations have been made from the results of this research process.
The challenges of protecting women's property rights in Kenya: the case of women in Kitui Diocese
(Kampala International University; College of Humanities and Social Science, 2006-08) Nzengu, Francis K.
While traditionally, women in East Africa merely had access to land and other property through male relatives, social rules guarded against exclusion of women from land. Colonial influences such as individualization of land tenure and changing gender relations contributed to an erosion of the traditional protection mechanisms. Women's position became more vulnerable. Arbitrary eviction of women from land, especially women in polygamous marriages, divorced women and widowed, has increased in the past decades. As the feminization of poverty grows, women also face increasing constraints in obtaining access to affordable and adequate housing. Up to 1979, women's equal rights to land, housing and property were implicitly recognized as human rights. In 1979, the landmark Convention on the Elimination of Al Forms of Discrimination against Women (CEDAW) was adopted. This Convention has formed the basis for an increasing focus on the continuing violations of women's human rights and on the need to adopt specific provisions that explicitly recognize the security of tenure-whether through purchase, co-ownership, lease, rent, occupancy right or inheritance-regarding land, housing and other property are now firmly anchored in human rights law. This includes women's right to control such land and other property on equal terms with men. Customary law plays a very prominent role in the • disposal of a person's property, but unfortunately it treats women and girls as non- beneficiaries of the property of their father or husband, but only allows them usufruct rights, until when they marry or re-marry, when they relinquish such rights. In regard to testamentary succession, although most customary laws recognize the making of oral death-bed declarations, the purpose of these is normally to nominate an administrative successor rather than to apportion property. If the testator does apportion property, the general rule is that the person must not depart from the
Challenges faced by women in domestic solid waste management in Lubowa-Seguku Parish.
(Kampala International University, College of Humanities and Social Sciences, 2006-09) Nakiryowa B.A, Robbinab,
In order to understand women’s struggle for political independence and other freedoms in Uganda in particular, and Africa at large, it is important to first identify factors which hinder them (women) from freely taking part in the government of their choice right from grass root levels. This study employed a documentary and descriptive model to investigate the reasons for the low participation of women in politics in Uganda particularly and the globe in general. The results indicate that male dominance (patriarchy tendencies), cultural attitudes of society towards women and low educational levels for women increases their inability to participate in political and decision-making affairs of the country. It is seen that women need to be given the freedom and encouragement by their male counterpart such that they can be able to participate freely in decision-making issues of their country and other serious issues affecting them. The study recommends that male politicians should change their ways of perceiving women in negative ways, so that women come out of the marginalization cycles to engage in active politics of their countries. Discriminatory tendencies towards women as regards their education by parents and inferiority feelings among women themselves should be priority issues that need to be critically addressed. The government should establish institutions that can protect the interests of women and their concerns besides the organizations formed by women themselves. Above all women should be allowed the freedom to form and join political parties because this will provide a level ground for them to actively get involved in politics.
Leadership and organizational transform at an analysis of Postbank (Uganda) limited.
(Kampala International University, school of Economics and Management, 2006-09) Kibirige - Ally -, Ramathan
Objectives: This dissertation presents a modest attempt to respond to the challenges of transforming an organization with specific reference to Post Bank Uganda. The overarching objective is to re-enforce Post Bank’s goals as stipulated in the organization’s strategies through an assessment of its leadership. Results: The results from the current study suggest an organization cannot attain greater competitiveness without transforming its leadership. Based upon the accumulated survey results, the following suggestions are made for directions Post Bank Uganda may wish to take. These suggestions include involvement of staffs in target setting, motivation and communication. Conclusions: Overall, there is evidence of mobilization of resources in policy formulation and decision making. Participants have cited solid evidence regarding contribution of leaders to organizational transformation.
People's Perception on Civil War and Children's Education in Northern Uganda: The case of P Abbo Internally Displaced Camp, Gulu District.
(Kampala International University, College of Education, Open and Distance Learning., 2006-09) Ochan, Joseph
The study Investigated People's perception on Civil War and Children's Education in northern Uganda. The study had specific objectives among which were:- (1 )To examine the effect of the civil war on children access to enrollment in Pabbo IDP camp. (2)To assess the effect of the civil war on children's retention in schools in Pabbo IDP camp. (3)To investigate the effect of the civil war on school management in Pabbo IDP camp. The study was carried out in Pabbo IDP camp, Gulu District. The study involved 50 respondents and key informants. The study was descriptive in nature. Data analysis was done manually. The study found out that: - (i) Enrolment of children was negatively constrained by abduction of children. (ii)The UPE programme in Uganda has no effect on the enrolment of children with disability. (iii)The study denies that there is equity of access to primary. (iv) Children retention in school was negatively influenced by the low financial activities and environment. (v) The management of school is paralyzed by the insurgency. (vi)There is a significant gap in early childhood education programme. It was along these findings that certain recommendations were made : (1) - The Ugandan ministry of education work with the districts and sub districts in the north, as well as the communities, to provide funds for the "Extras" that keep children out of school .. (3) - Supply of trained teachers should be rapidly increased to cope with the demand for quality education in IDP camp.
Assessing the Cost-Components of the Total Cost of Ownership (TCO) Of a Computer Network in Tertiary Educational Institutions: A Case Study of Three Institutions Date: In Kigali, Rwanda
(Kampala International University, masters in business administration, 2006-09) Marcellin, Mugabe
The citation above naturally leads one to pose the following question: Which are the most important cost-factors to be included in the total cost of ownership of an efficient computer network within a tertiary educational institution environment? This is our research question. A new financial tool called Total Cost of Ownership (TCO) has been developed for this purpose. The idea got under way in the mid-i 980s, when computers became popular and widely used in many areas of business. TCO represents all of the costs involved with installing. operating, and maintaining a network of computers over a period of time. Our basic assumption was that TCO can provide a financial statement reflecting the cost of acquisition and of all aspects involved in the further use ai~d maintenance of a computer network in a tertiary educational institution. Therefore, this study assessed the TCO of computer networks in tertiary educational institutions, taking as a case study three tertiary educational institutions in Kigali (Rwanda), namely, the Kigali Institute of Education (KIE). the Kigali Institute of Science and Technology (KIST) and the Université Libre de Kigali (ULK). The ultimate aim of this study was to propose a structured methodology to perform a TCO analysis for the adoption of computer networking. TCO analysis varies among companies. and different consultants use different models and formulas to calculate it. in this study, the TCO was evaluated (i) in terms of directs costs related to networking itself (hardware and software acquisition, retrofitting costs, operations and technical support, administration and professional development; ‘(ii) in terms of indirect costs, i.e., costs related to the loss in productivity when users have to stop and fix their own computers or the network is down because of poor maintenance. Our major recommendations contain a number of factors to he taken into account in order to control and, consequently, reduce each of the above mentioned cost categories.
The Strategic Analysis of the Healthy Service Sector: A Case Study of Saint Francis Hospital Nsabya
(Kampala International University, College of Economics and Management, 2006-09) John Baptist, Baliruno
Due to intense competition within the service industry, there is need for institutions to capture a wider market in order to remain sustainable. This has to be through investing in managerial research. Most hospitals do not take marketing and research as a necessity; they feel it is more of an added cost/expense. So the objective of this study is to bring to the attention of managers the importance of strategic analysis and how best they can improve customer service through improved service delivery This study traced the activities of saint Francis hospital Nsambya in line with strategic management and will illustrate ways it can benefit from a through environment scan and identification of its strengths, weakness, opportunities and threats in order to achieve competitive advantage in the provision of health services . The researcher discussed management strategies applicable in the service firm environment. It is also necessary that managers analyze the competitive environment in order to enable them build onto the competitor's weaknesses. A further outlook of the hospital in general was discussed, with emphasis on their mode of operation and the need to retain the already existing clients through improved service delivery. The researcher through the use of tables and graphs as well to give a clearer explanation analyzes findings. Finally, recommendations to the existing service gaps within the system like building a customer focused hospital, improving customer loyalty, building a strong marketing department, research to the available customers review product packages, and identify competitors and try to build on their weakness create quick response strategy to solve problems of the clients making sure that information flows in a timely and immediate manner.

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